5.1 Timing and Availability Restrictions
Products are supplied according to actual availability by stock, color, size and quantity. Some products may be temporarily out of stock, discontinued, available only for a limited time or offered for preorder. The applicable information is displayed on the product page or communicated when the order is confirmed.
5.2 Geographic Coverage
PHAM OFFICIAL delivers within Vietnam and to certain countries and territories served by its carriers. For remote areas, islands, areas with restricted access or international orders, delivery times, shipping charges, taxes, customs fees and any other additional costs will be determined, displayed or communicated to the customer before order confirmation. PHAM OFFICIAL may refuse delivery if no suitable, safe or lawful shipping option is available.
5.3 Customer Eligibility and Responsibilities
Customers must have legal capacity to enter into transactions under applicable law. Minors and people with limited legal capacity require the consent and supervision of their legal representative. Before placing an order, customers are responsible for comparing their body measurements with the size chart and reviewing the descriptions of the material, color and style and the care instructions. Measurements may vary within the reasonable tolerances disclosed on the product page.
5.4 Quantity Limits
Maximum or minimum quantities may apply based on stock availability, promotional terms or the characteristics of a particular product. PHAM OFFICIAL may limit or refuse orders for unusual quantities, orders that show signs of speculative purchasing, or orders that exceed its supply capacity.
5.5 Service Interruptions
The website or delivery operations may be temporarily suspended due to maintenance, technical errors, network outages, natural disasters, epidemics, requests from competent authorities or events beyond reasonable control. PHAM OFFICIAL will notify and assist customers with affected orders where possible.