Last updated: 9 September 2026
These Legal Terms govern your use of pham-official.com and purchases from PHAM Official (“PHAM”, “we”, “us” or “our”). By using the Website or placing an order, you agree to these Terms. Nothing here limits any consumer right protected by applicable law.
1. Products and pricing
We aim to present product descriptions, images, measurements and prices accurately. Colours may vary slightly by screen. We may correct errors or update information at any time. Price changes will not affect orders already accepted, except in the case of an obvious error.
2. Orders
Placing an order is an offer to purchase. An order is accepted when we send confirmation or dispatch it. We may decline or cancel an order before dispatch if an item is unavailable, payment is not authorised, information is incorrect or fraud is suspected. Any payment collected for a cancelled order will be refunded.
3. Payment
You must provide valid payment information and be authorised to use the selected method. Payments may be handled by third-party providers under their own terms and privacy policies.
4. Shipping
Delivery times are estimates and may be affected by couriers, customs or events outside our control. Customers must provide a complete delivery address. International customers are responsible for import duties and local taxes unless otherwise stated at checkout.
5. Returns and exchanges
Returns and exchanges are governed by our Exchanges and Returns Policy. That policy forms part of these Terms and does not limit mandatory consumer rights.
6. Accounts
You are responsible for keeping your login details secure and for information submitted through your account. Notify us promptly if you suspect unauthorised access.
7. Intellectual property
The PHAM name, trademarks, product designs, photographs, videos, text and Website content are owned by or licensed to PHAM. They may not be copied, distributed or used commercially without our written permission.
8. Acceptable use
You must not misuse the Website, attempt unauthorised access, introduce harmful code, collect Website data without permission or use the Website for unlawful or fraudulent purposes.
9. Liability
To the extent permitted by law, PHAM is not liable for indirect or unforeseeable losses. For claims relating to a purchase, our total liability will not exceed the amount paid for the relevant product, unless applicable law requires otherwise.
10. Changes
We may update these Terms by publishing a revised version with a new update date. Changes will not normally affect orders already accepted.
11. Governing law
These Terms are governed by the laws of Vietnam. Unresolved disputes may be submitted to a competent court or dispute-resolution body, subject to mandatory consumer protections.
12. Contact
Email: hello@phamstore.com
Location: Ho Chi Minh City, Vietnam