1. Delivery Methods
PHAM OFFICIAL ships through third-party carriers suited to the delivery address, type of goods and shipping conditions at the time. Carrier details, tracking numbers or tracking instructions will be provided where supported by the system and the carrier.
2. Estimated Delivery Times
Orders requiring production usually take 3 to 5 days to prepare once payment is confirmed and the design, size or measurements are agreed. Transit time is additional.
Delivery within Vietnam is estimated at 1–5 business days after handover to the carrier.
International delivery is estimated at 7–14 business days after handover to the carrier, depending on the destination and customs procedures. Production time of 3–5 days, where applicable, is additional.
These are estimates and exclude processing time by customs authorities in the exporting or importing country. Delivery times may vary because of remote delivery addresses, holidays, weather, natural disasters, epidemics, high order volumes, customs procedures, import regulations or carrier issues. PHAM OFFICIAL will notify customers when it learns of a significant delay.
3. Shipping Charges
Standard shipping within Vietnam costs VND 45,000 per order.
Standard international shipping costs VND 2,250,000 per order.
Shipping charges are clearly displayed at checkout before the customer confirms and completes the transaction. For PayPal payments in foreign currency, the amount is converted at the exchange rate applicable at the time of the transaction.
Free or discounted shipping offers, if any, are subject to the terms and policies published when the order is placed.
International Orders, Customs and Taxes
International shipments may be subject to customs clearance, import duties, taxes or other fees imposed by the destination country. Unless clearly stated at checkout, these charges are the customer’s responsibility and are excluded from the product price and shipping charge. Customs delays are outside our control.
4. PHAM OFFICIAL’s Responsibilities
Confirm the correct products, sizes, colors, quantities and address for the order.
Pack products appropriately to reduce the risk of moisture, dirt, tearing or deformation during transit.
Provide a tracking number or tracking information where the carrier’s system supports it.
Provide invoices, delivery slips or other relevant documents as required by law and agreed with the customer.
5. Carrier Responsibilities
The carrier is responsible for accepting, safeguarding, tracking and delivering the parcel according to its service agreement. In the event of loss, damage or delay, PHAM OFFICIAL will work with the carrier to investigate and protect the customer’s lawful rights.
6. Customer Responsibilities
Provide an accurate name, phone number, address and any other information needed for delivery.
Arrange for someone to receive the order and pay any amounts due and applicable shipping fees as agreed.
Inspect the parcel on receipt and promptly report anything unusual.
Check your shipping information carefully before placing your order. PHAM OFFICIAL is not responsible for delays, failed deliveries or additional fees caused by an incorrect or incomplete address supplied by the customer. Contact us as soon as possible if you notice an error. We cannot guarantee changes once processing has begun.
A shipment may be considered delivered when the carrier records delivery to the address supplied at checkout. If tracking shows delivery but you cannot locate the parcel, check with household members, neighbors, building management and the carrier before contacting us.
If a parcel is lost in transit or arrives damaged, contact us immediately with your order number, any available photos and any relevant carrier information. We will review the case and assist the carrier’s investigation. Any replacement, refund or other remedy depends on the circumstances and applicable law.
Items in the same order may sometimes ship separately. If this happens, you may receive multiple tracking numbers and deliveries.
7. Documents Provided During Delivery
PHAM OFFICIAL prepares and provides invoices, delivery slips or other documents relating to the goods as required by law and agreed. The carrier must transport any documents entrusted to it with the parcel, deliver them to the correct recipient and retain proof of receipt for reconciliation. If documents are lost or misplaced in transit, the carrier must inform PHAM OFFICIAL so it can coordinate reissuance or another resolution. Customers should check the documents and report any missing documents confirmed as part of the order.
8. Inspection on Receipt
Where the carrier allows it, the customer may open the parcel in the presence of the delivery agent to check the product name, design, size, color, quantity, tags and external condition. Inspection does not include trying on, washing, removing tags or using the product. If goods are wrong, missing, torn, dirty, wet or visibly damaged, the customer should take photos or record a video, note the issue on the delivery record if available, and contact PHAM OFFICIAL immediately. If the carrier does not offer joint inspection, the customer should record the unboxing for verification.
9. Failed Delivery
If delivery fails because of incorrect information, inability to reach the customer or refusal to accept delivery for reasons other than defective or incorrect goods, the order may be returned. The customer may have to pay the resulting outbound and return shipping charges before PHAM OFFICIAL reships the order.
For assistance with a delivery issue or an exchange or return, see our Customer Policy.