Last updated: September 9, 2026
Thank you for shopping with PHAM OFFICIAL. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are normally processed within 1–3 business days after payment has been confirmed. Business days do not include weekends or public holidays. During launches, promotions, or peak periods, processing may take longer.
Once an order has entered processing, changes or cancellations may not be possible.
Shipping Destinations and Methods
Available shipping destinations, delivery methods, and estimated delivery times are shown at checkout based on the delivery address. We may be unable to ship to certain locations or restricted addresses.
Shipping Rates
Shipping charges are calculated and displayed at checkout before payment. Any free-shipping offer, if available, will be subject to the terms shown at the time of purchase.
Estimated Delivery Times
Delivery estimates begin after an order has been processed and handed to the carrier. They are estimates only and are not guaranteed. Delays may occur because of weather, customs, carrier disruptions, public holidays, high order volumes, or other circumstances outside our control.
Order Tracking
When tracking is available, you will receive tracking information after your order has shipped. Please allow time for the carrier to update the tracking status.
Incorrect or Incomplete Addresses
Please check your shipping information carefully before completing your order. PHAM OFFICIAL is not responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete address supplied by the customer. If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made after processing has begun.
Delivery, Lost, or Damaged Packages
A shipment may be considered delivered when the carrier records it as delivered to the address provided at checkout. If tracking shows delivery but you cannot locate the package, please check with household members, neighbors, building management, and the carrier before contacting us.
If a package appears lost in transit or arrives damaged, contact us promptly with your order number, photographs where applicable, and any relevant carrier information. We will review the case and assist with the carrier’s investigation. Any replacement, refund, or other resolution will depend on the circumstances and applicable law.
Split Shipments
Items from the same order may occasionally be shipped separately. If this happens, you may receive more than one tracking number and delivery.
International Orders, Customs, and Duties
International shipments may be subject to customs processing, import duties, taxes, or other charges imposed by the destination country. Unless expressly stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee. Customs delays are outside our control.
Contact Us
If you have questions about shipping or need help with an order, please contact PHAM OFFICIAL through the Contact Us page and include your order number.