We hope you love every PHAM piece. If something is not right, eligible items may be returned or exchanged within 14 days of delivery.
Eligibility
Items must be unworn, unwashed and in their original condition, with all tags attached and original packaging included.
Final-sale items, intimates and custom orders cannot be returned unless they are defective, incorrectly supplied or protected by applicable law.
Exchanges
Size or colour exchanges are subject to availability. If the requested option is unavailable, we will offer store credit or a refund.
How to make a request
Email returns@phamstore.com within 14 days of delivery and include:
Your order number.
The item you wish to return or exchange.
The reason for the request.
Photographs if the item is damaged or incorrect.
Our team will provide return instructions within two business days. Items sent without authorisation may not be accepted.
Refunds
After an eligible return is received and inspected, the refund will be issued to the original payment method within 5–7 business days. Your bank may require additional processing time.
Original shipping costs are non-refundable unless the return results from a defect or our error.
Return shipping
Customers are responsible for return shipping and international customs charges unless the item is defective or incorrectly supplied. We recommend using a tracked service. PHAM is not responsible for return parcels lost in transit.
This policy does not limit any mandatory consumer right.