Last updated: 9 September 2026
This Privacy Policy explains how PHAM Official collects, uses and protects personal data when you visit pham-official.com, create an account, place an order or contact us.
1. Information we collect
We may collect your name, email address, telephone number, billing and delivery addresses, account details, order history, return requests, messages and marketing preferences.
We may also collect technical information such as IP address, browser, device type, pages visited, shopping activity and cookie identifiers. Payment providers process complete card details; PHAM normally receives only payment status and limited transaction information.
2. How we use information
We use personal data to:
Process payments, orders, deliveries, returns and refunds.
Manage accounts and provide customer support.
Operate, secure and improve the Website.
Prevent fraud and meet legal, accounting and tax obligations.
Send marketing when you have subscribed or when otherwise permitted by law.
3. Sharing information
We may share necessary data with payment processors, delivery partners, website providers, customer-support services, marketing providers and professional advisers. We may also disclose information when legally required or in connection with a business transfer.
We do not sell personal data.
4. International transfers
Some providers may process data outside Vietnam. Where this occurs, we use reasonable safeguards and follow applicable data-protection requirements.
5. Retention and security
We keep personal data only as long as needed for the purposes above or as required by law. We use reasonable technical and organisational safeguards, but no online system can be guaranteed completely secure.
6. Your rights
Subject to applicable law, you may request access, correction, deletion or restriction of your personal data, object to certain processing, withdraw consent or make a complaint. Withdrawal does not affect processing completed before consent was withdrawn. To submit a request, email hello@phamstore.com. We may need to verify your identity.
7. Marketing and cookies
You may unsubscribe through the link in a marketing email or by contacting us. Service messages about orders or accounts will continue. Details about cookies appear in our Cookie Policy.
8. Children
The Website is not directed to children, and we do not knowingly collect children’s data without appropriate consent or another lawful basis.
9. Updates and contact
We may update this policy by publishing a revised version with a new update date.
Email: hello@phamstore.com
Location: Ho Chi Minh City, Vietnam