1. Payment Policy
1.1 Payment Methods
PHAM OFFICIAL supports online payment through PayPal, including the following options and arrangements.
PayPal wallet. Customers sign in to their PayPal account to pay.
Debit or credit card. Customers may use an international bank card supported by PayPal, subject to PayPal’s conditions at the time of the transaction.
For standard orders, customers may pay a 50% deposit of the product value or pay 100% in advance, as confirmed by PHAM OFFICIAL.
For made-to-measure, custom-designed or specially produced orders, customers pay 100% of the product value in advance.
Payment recipient account details
Account holder: Phạm Thị Ái Nhi
Account number: 0834366908
Bank: Shinhan Bank
For orders placed directly on the website, customers pay the amount displayed at checkout through PayPal. Where a deposit is agreed, PHAM OFFICIAL will explain the deposit and remaining balance before the customer confirms the order.
The payment amount, shipping charges and any additional fees are displayed or communicated before the transaction is completed.
If PayPal processes the transaction in USD or another foreign currency, exchange rates and any related fees are determined under the rules of PayPal, the bank or the card issuer. Customers are responsible for checking the amount before confirming the transaction.
1.2 Online Payment Process through PayPal
Step 1 — Confirm the Order
Select the products, provide delivery information and check the order total, including shipping charges where applicable.
Step 2 — Select a Payment Method
Select PayPal at checkout to be redirected to PayPal’s secure payment screen.
Step 3 — Make Payment
Choose a payment method supported by PayPal.
Sign in to a PayPal account to pay.
Pay with a debit or credit card through PayPal.
Provide the information requested by PayPal and confirm the transaction.
Step 4 — Confirm Payment
After PayPal successfully processes the transaction, the system records the payment status, and PHAM OFFICIAL checks and confirms the order.
If the transaction is declined, interrupted or unconfirmed, check its status before paying again to avoid duplicate payments.
1.3 Payment Confirmation
An order is confirmed as paid once PHAM OFFICIAL receives a successful transaction notification and a valid payment status from PayPal.
For orders paid 100% in advance, PHAM OFFICIAL processes the order according to the communicated production, preparation and delivery schedule.
For deposit orders, the deposit is recorded once the transaction succeeds. The remaining balance is paid according to the confirmed agreement between PHAM OFFICIAL and the customer.
PHAM OFFICIAL may pause order processing for verification if a transaction appears unusual, is held by PayPal, is disputed or has not been validly confirmed.
1.4 Handling Payment Errors
If a payment fails, is duplicated, is for the wrong amount or has not been recorded, contact PHAM OFFICIAL for help checking the transaction.
Customers may provide their PayPal transaction ID, payment time, transaction amount and order details for reconciliation.
PHAM OFFICIAL coordinates review, verification and resolution based on the actual transaction records and follows PayPal’s transaction resolution procedures and applicable law.
1.5 Payment Information Security
Online payments are processed through PayPal’s payment system.
Customers enter PayPal account details, card numbers, card security codes (CVV) and other payment authentication information directly in the payment interface operated by PayPal.
PHAM OFFICIAL does not directly ask customers to provide their PayPal password, CVV or one-time password by phone, email or message.
Order and transaction information that PHAM OFFICIAL is permitted to receive is used to confirm payment, fulfill orders, assist customers and address issues under the website’s Privacy Policy.
1.6 Reward Points and Redemption Value
The PHAM OFFICIAL website does not currently operate a reward points program with cash redemption.
If a points or rewards program is introduced, PHAM OFFICIAL will publish the terms for earning and using points, applicable limits and expiration dates before launch.
Reward points cannot be converted into or withdrawn as cash unless the law provides otherwise.
2. Pricing Policy
2.1 Product Prices
Product prices are listed in Vietnamese dong (VND) on the product page. Listed prices include value-added tax and exclude shipping charges and any other fees that may apply. Before the customer confirms the order, shipping charges, any additional fees and the total amount payable will be clearly displayed or communicated for the customer to review and confirm.
2.2 Price Changes
PHAM OFFICIAL may adjust prices from time to time. The price applicable to an order is the price displayed and confirmed when the order is validly received. Later price changes do not apply to confirmed orders, except where there is an obvious display error and the customer agrees to the proposed adjustment.
2.3 Promotions and Discount Codes
Promotions, discount codes and gifts are subject to the published periods, eligibility requirements, quantities and conditions. Each order qualifies for offers only under the terms of the applicable promotion. PHAM OFFICIAL may reject any offer that is misused, used fraudulently or used contrary to its published terms.
2.4 Handling Pricing Errors
If a price, discount or total is clearly incorrect due to a technical, data-entry or synchronization error, PHAM OFFICIAL will communicate the correct price and ask the customer to confirm again. The customer may proceed with or cancel the order. If the customer has already paid and chooses not to proceed, PHAM OFFICIAL will refund the amount received using an appropriate method and will not collect any additional amount without the customer's confirmation.
PHAM OFFICIAL undertakes to disclose sale prices, promotional conditions and any potential charges before the customer confirms the transaction. No hidden charges will be applied beyond those disclosed or agreed by both parties.
2.5 Service Fees
The website charges no fee to register or maintain a customer account. Customers pay only the price of the goods, delivery charges and any amounts clearly displayed or communicated before order confirmation.